Read the letter from our President.
Dear Potential Resident,
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Thank you for taking the time to consider our properties for your next home. Downriver Commercial Real Estate and our staff take great pride in our work and ensuring that our residents have a quality living experience at an affordable price.
When I started working in this field over a decade ago, I learned through first-hand experience and my own labor the importance of looking our for your residents. The lessons and wisdom that I have gained, along with that of my team and colleagues, is applied in every aspect of what we do as a company to ensure that you will have the best experience possible as long as you choose to stay in your home. From recruiting, to training, to feedback from our residents, we leave no stone unturned, and we are confident you will notice.
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Each of our staff has worked in property management for at least 5 years before we allow them to service clients directly, and each undergoes extensive training, retraining, and customer service skills assessments to ensure that your questions and concerns are addressed in a quick and respectful manner. When conflicts arise, additional staff and resources are gathered to help ensure a fair outcome is reached while saving time and cost for all involved.
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We love hearing about good experiences, but we ask that if for some reason we fail to meet your expectations, please contact our team so we may address your concerns appropriately. Our best feedback is constructive criticism and we hope you will provide it whenever you see fit.
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The best compliment for our team is a referral to someone else. If you know someone who is looking for a place to call home, we hope that our hard work, attention to detail, professional communication, and desire to provide best-in-class customer satisfaction will help make us your first and only recommended property management company.
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Our team wishes you happiness and a comfortable stay for as long as you chose our homes.
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Thank you,
